FAQ

Are items washed and cleaned?

Yes. Every item we list is thoroughly cleaned before it goes live. We recommend washing any clothing item, new or pre-loved, after it arrives.

Items made from delicate fabrics like leather may not be pre-washed and should be dry cleaned.

Are all your items pre-owned?

Most of what we sell is pre-loved unless noted otherwise. We clean and inspect every piece before it goes online so you receive it in the best condition possible.

Do you accept returns?

Yes. We accept returns within 30 days of purchase if the item is in the same condition it was received. 
If you're located in Canada or the USA, we cover the cost of return shipping. To begin a return, please email us at returns@kilindoni.com. We’ll respond with next steps.

Please note that clearance items and gift cards are final sale and cannot be refunded.

Do you offer exchanges?

We do not offer direct exchanges. You can return your item for store credit and use that credit toward a future purchase.

How long does shipping take?

We ship all orders within 1 business day. Tracking details are sent by email as soon as your order goes out. Shipping time varies by location

Do you ship internationally?

Yes, we ship worldwide.

Please note that international orders may be subject to duties or customs fees at delivery. These charges are set by your country and are not covered by us.